Frequently asked questions
Are any purchases final sale?
Thank you for shopping with Official Members Worldwide. We value your business and strive to provide high-quality products and excellent customer service. Please carefully review our refund policy below.
Refund Policy
Eligibility for Refunds
Timeframe: Refunds are only available for requests made within 2 days (48 hours) of the original purchase date. Any refund requests made after this period will not be eligible for a refund.
Condition of Product: To be eligible for a refund, items must be in their original condition, unused, and undamaged, with all tags and packaging intact.
How to Request a Refund
Contact Us: To initiate a refund request, please contact our customer service team at officialmembersworldwide@gmail.com within the 2-day window. Include your order number, a description of the issue, and any relevant photos if applicable.
Approval Process: Upon receiving your request, our team will review it and determine eligibility based on the conditions stated above. You will receive a confirmation email regarding the approval or denial of your refund request within 3 business days.
Processing Refunds
If approved, refunds will be processed to the original method of payment within 5-10 business days. Please note that it may take additional time for the funds to appear in your account, depending on your bank or credit card provider.
Non-Refundable Items
The following items are non-refundable:
Products that have been used or show signs of wear and tear.
Gift cards or digital products.
Items purchased during a sale or promotional event (unless otherwise specified).
Exchanges
Currently, we do not offer exchanges. If you receive a defective or damaged item, please contact us within the 2-day window for further assistance.
Changes to This Policy
We reserve the right to modify this refund policy at any time. Any changes will be posted on this page with an updated effective date. We encourage customers to review this policy periodically.
Contact Us
For questions or concerns regarding our refund policy, please contact us at:
Email: officialmembersworldwide@gmail.com
Thank you for choosing Official Members Worldwide. We appreciate your understanding and support!
Effective Date: 10/15/2024
When will I get my order?
Thank you for choosing Official Members Worldwide! We are committed to delivering your orders promptly and efficiently. Please review our detailed shipping policy below.
Shipping Policy
Processing Times
Premade Items: All orders for premade items will be processed and shipped within 1-3 business days after the purchase is completed.
Preordered Items: Orders for preordered items will be processed and shipped within 2-3 weeks after the purchase date. The specific shipping timeframe will be indicated on the product page.
Shipping Methods
We offer several shipping options to meet your needs. Shipping methods available may include:
Standard Shipping
Expedited Shipping
Express Shipping
Shipping rates will be calculated at checkout based on the selected shipping method and destination.
Shipping Destinations
We currently ship to the following locations:
United States
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment.
Shipping Delays
While we strive to meet our shipping timelines, please be aware that factors beyond our control (such as weather conditions, holidays, and carrier delays) may affect delivery times. We appreciate your understanding and patience.
Shipping Charges
Shipping charges are calculated based on the size, weight, and destination of the order. All shipping fees will be displayed at checkout before you finalize your purchase.
Lost or Damaged Items
If your order is lost or damaged during transit, please contact our customer service team at officialmembersworldwide@gmail.com within 5 business days of the expected delivery date. We will work with the shipping carrier to resolve the issue.
Changes to Your Order
If you need to make changes to your order (such as an address change) after it has been placed, please contact us as soon as possible. We will do our best to accommodate your request before the order is processed and shipped.
Contact Us
For any questions or concerns regarding our shipping policy, please reach out to us at:
Email: officialmembersworldwide@gmail.com
Thank you for shopping with Official Members Worldwide. We appreciate your business and look forward to serving you!
Effective Date: 10/15/2024
Do you need ambassadors?
Thank you for your interest in becoming an ambassador for Official Members Worldwide! We are excited to partner with individuals who share our passion for our products and values. Below are the details regarding our ambassador application process.
Ambassador Inquiry Policy
Application Process
We welcome applications from individuals who are enthusiastic about our brand and would like to represent Official Members Worldwide. To apply, please follow these steps:
Prepare Your Application: Your application should include the following information:
Full Name
Email Address
Social Media Handles (Instagram, TikTok, YouTube, etc.)
A brief bio about yourself and why you want to be an ambassador for Official Members Worldwide.
Any previous experience as an ambassador or in influencer marketing (if applicable).
Submit Your Application: Please send your completed application to officialmembersworldwide@gmail.com. Make sure to use the subject line “Ambassador Application – [Your Name]” to ensure it is processed efficiently.
Review Process
Our team will review all applications within a week of submission.
If your application is selected for further consideration, we will reach out via email to schedule a follow-up discussion.
Eligibility Criteria
To be considered as an ambassador, applicants should:
Have a genuine passion for our products and brand values.
Maintain a strong and engaging social media presence.
Be able to effectively communicate and promote our products to their audience.
Benefits of Being an Ambassador
Ambassadors may enjoy various benefits, including but not limited to:
Exclusive discounts on products
Access to new product launches
Opportunities for collaborations and giveaways
A chance to be featured on our official channels
Terms and Conditions
By applying to become an ambassador, you agree to adhere to our brand guidelines and maintain a positive representation of Official Embers Worldwide.
Contact Us
For any questions or additional information regarding the ambassador program, please feel free to contact us at:
Email: officialmembersworldwide@gmail.com
Thank you for your interest in becoming a part of the Official Members Worldwide community. We look forward to reviewing your application!
Effective Date: 10/15/2024